The hotel lobby, the breakfast, and the room were great. All areas were very clean. The furnishings and decor are comparable to a boutique hotel. We were in walking distance to great shops, restaurants, and the Lancaster Central Market.
J
febbraio 2025
Location is fantastic! Right downtown in the historic district. You can leave the car and walk to various restaurants, bars, shops and boutiques. it's paid parking, but a large garage is right next to the hotel, and you buy parking through the hotel, and with in and out privileges, it's a good deal.
Susan
giugno 2024
Size of room, housekeeping daily that was accommodating to our needs, little market by front desk for snacks. Good location. Walkable to Penn Center and several good restaurants. Not far from amtrak.
Susan
settembre 2024
Appreciated all the desk staff, especially since we were able to check in early and we especially appreciated Luis at the front desk in the morning- all very friendly and helpful. We also appreciated the staff in the Imperial Dining area for dinner (Dan was great) and breakfast the next day.
Susan
agosto 2024
The staff were all extremely pleasant and helpful. I must single out one person, a gentleman at the front desk named Ty. He was very personable, helpful and a joy to deal with. He is a very smart young man, and an excelent representative for the hotel. I would love to come back to Lancaster and stay at this hotel just to have a conversation with him. He is definitely an asset. This was my second stay at this facility in the last few years, but this was the most enjoyable because of my interaction with Ty
Robert
ottobre 2024
My entire experience from arrival to departure was "off-the-chart" EXCELLENT! Received a warm welcome upon arrival and "well wishes & safe travels" when departing. Breakfast was recommended. It was absolutely delicious! The room was warm & welcoming. Bed linens, pillows, towels exceded usual level of quality. Room was clean and tidy. Fully stocked and ready for my stay. Staff checked in to see if I needed anything. Appreciated that kindness!
Inskeep
settembre 2024
Staff at the front desk - especially Jamal, who went out of his way to find me a room when YOU (Booking.com) neglected to send my reservation to the hotel!! Additionally, Lucinda (name), who worked at the Sorrell room during our meals, was extraordinary! She went out of her way to find me non-dairy milk - and she did so with a lovely smile!
Hermine
ottobre 2024
it was right in downtown and close to Fulton Theatre where my cousin was in the production of South Pacific.
Maria
maggio 2024
Location is great. Dining venue helpful. Parking garage works well.
David
febbraio 2023
The staff was incredible. It was a little pricey - and our room was tiny- we had the handicapped accessible room so the bathroom took up 1/2 the space. The hotel was PACKED with lots of events and late night wedding guests made it difficult to rest but the staff did their best to address our requests for quiet after 11 pm. They can’t help the behavior of other guests but they were extraordinarily helpful- especially the front desk staff.
Evangelia
giugno 2024